Our

Services

Front of House Services Designed Around Your Workplace

Every workplace has its own identity, people and expectations. Our front of house and concierge services are tailored around yours.

From providing an exceptional welcome and managing the visitor journey to supporting workplace engagement, temporary staffing and specialist requirements, Mayfair Front of House provides exceptional people who become an extension of your brand.



Our teams combine the standards of premium hospitality with the professionalism, training and attention to detail required in today's workplace.

Front of House & Concierge

The experience people have when they enter your workplace says a great deal about your organisation.

Our front of house and concierge teams create welcoming, professional environments where visitors, clients and colleagues receive an exceptional experience from the moment they arrive.



We carefully select people with the personality, communication skills and customer service mindset to represent your organisation. Each team is matched to the client's environment and immersed in the brand, culture and values they will represent.

Services can include:

• Reception and visitor management
• Corporate concierge services
• Meet and greet
• Visitor journey management
• Workplace support
• Meeting room coordination
• Client and colleague assistance
• Workplace events and engagement

More than Managing Arrivals

Great front of house service goes far beyond reception.

Mayfair teams can play an active role in shaping the everyday workplace experience, helping create environments where people feel welcomed, connected and engaged.

Working alongside clients, our teams can support activities including:

• Workplace communications
  Helping manage notice boards, posters and internal communications to keep people informed and engaged.

• Events & themed days
  Supporting workplace events, celebrations and themed activities that bring colleagues and communities together.

• Community & charitable initiatives
  Helping coordinate activities that encourage participation and support client charitable initiatives.

• Footfall & workplace insights
  Supporting footfall monitoring to help clients build a better understanding of how workplaces are being used.

• Social media & photography
  Capturing and supporting appropriate workplace content and activities.

• Event calendars
  Helping coordinate and promote a regular programme of activities across the workplace.

Our people help clients bring workplaces to life.

From workshops and social gatherings to charitable initiatives and internal communications, Mayfair teams can help create opportunities for people to connect, collaborate and participate.



It's part of our wider approach to front of house: not simply managing who comes through the door, but contributing to the experience people have once inside.

Temporary Front of House Personnel

Exceptional Support When You Need it.

Service standards shouldn't change because your staffing requirements do.

Our temporary front of house personnel provide flexible support to complement existing teams, whether you need short-term cover, additional resource or experienced people to support changing workplace requirements.

All temporary Mayfair colleagues are employed directly by us and selected to deliver the same high standards of professionalism and customer service associated with our permanent front of house teams.

Temporary support can help with:

• Holiday and absence cover
• Short-term staffing requirements
• Additional resource during busy periods
• Workplace events and activities
• New site or service mobilisation
• Changes in workplace demand



Whether support is needed for a short period or a longer assignment, our focus remains the same: providing people you can trust to represent your organisation professionally.

Professional Recruitment Services

Finding the Right People for your Organisation

The right skills matter. So does the right personality.

Our front of house recruitment service helps organisations identify high-calibre candidates who have the experience, attributes and service mindset required to represent their brand.

We take a tailored approach to recruitment, considering not only the requirements of the role but the organisation's environment, culture and expectations.



From identifying candidates to helping clients fill critical front of house positions, our focus is on finding people who are the right fit for the workplace they will represent.

People Make the Difference

Selected, Trained and Developed to Deliver

Exceptional service begins with exceptional people.

Mayfair selects people from customer-focused environments where high standards of service come naturally, including five-star hospitality, luxury retail and airline cabin crew. This approach is already central to the Mayfair Front of House proposition.

Our teams receive front of house training covering customer service, customer care, visitor experience and creating a lasting impression. Client-specific induction then immerses teams in the individual organisation's culture and ethos.

Ongoing scenario testing and mystery guest visits help maintain standards after mobilisation, rather than treating training as a one-off activity.



This is how we create teams who don't simply work in your building, but represent your brand.